Thank you for shopping with HomeCozify! We understand that you're excited to receive your furniture, and we want to keep you informed every step of the way. Here's how you can track your order:

1. Order Confirmation:  (Status: Ordered)
Once you've successfully placed your order, you will receive an order confirmation email. This email will include your order number, a summary of the items purchased, and your shipping address. Please keep this email for reference.

2. Processing and Shipment: (Status: Order Processed/Order Ready)
After your order has been received, our team will start processing it. This involves carefully preparing your furniture for shipment from our vendors.  Once your order is ready to be shipped, you will receive a shipment email and can be tracked through our website.

3. Tracking Your Order: (Status: In Transit)
To track your order, simply click on the view button in the shipment email. This will redirect you to the tracking platform to get the most up-to-date information of your package. As the transition will involve overseas logistic and custom clearance, please stay tune as this status may last for 2 to 3 weeks. 

4. Delivery Updates: (Status: Out for Delivery/Delivered)
As your order makes its way to you. You'll be able to see when it's received by HomeCozify local warehouse for delivery. Our customer services will contact you to arrange the delivery time to your home. Please note that delivery times may vary depending on any unforeseen circumstances during transit.

5. Contacting Customer Support:
If you have any questions or concerns about your order, our dedicated customer support team is here to assist you. You can reach out to us via email, phone, or live chat, and we'll be happy to provide you with any additional information you may need.

At HomeCozify, we carefully check and pack your products before dispatch, which may take up to 2-3 weeks. For select made-to-order items, there may be an extended lead time, clearly indicated on the product detail page. We appreciate your patience and assure you that we prioritize the quality and timely delivery of your furniture

 

3. Note Furniture Measurements

1. Referencing the Details + Dimensions tab on each product page, locate the width (W), depth (D), and height (H) of the piece.
2. If a sofa or chair, also note the diagonal depth (DD), which will determine if the piece can be brought through tighter entryways at an angle.

Take Note: 1) Sectionals are delivered in individual pieces. Use individual component measurements for comparison as opposed to the sectional's overall measurements. 2) Most dining tables have removable legs, minimizing overall product height during delivery.

HomeCozify will fully build or assemble the main element at dispatch to reduce the inconvenience. However, in order to offer the lowest costs and ensure that your furniture arrives in good condition, some of the pieces available at HomeCozify will require varying amounts of assembly. The assembly need is mentioned on each product information page. There are a total of four assembly levels.

"No Assembly Required" - generally denotes that the product comes fully assembled in the box, however products with this notation may sometimes require very light assembly, such as screwing in legs of a sofa or dresser, or attaching drawer pulls that have been left off for transit safety. Most items, including coiled carpets and mattresses that may need time to expand, require some level of unboxing. Items marked with this symbol should only take one simple step.

"Minimal Assembly Required" - often need light assembly of a few pieces or, in certain situations, full assembly in a few simple steps. Minimal assembly should take no more than 15 minutes to complete.

"Partial Assembly Required" -  Products often require more elaborate assembly, often necessitating the use of tools. Most products that require a specialised tool, such as a wrench. Depending on your skill, these goods may take the average client anywhere from 15 to 45 minutes to build.

"Full Assembly Required" - Products will arrive flat-packed and will require complete assembly. A typical consumer with no prior furniture assembly knowledge should anticipate to spend 30 minutes or more assembling these parts.

 

Thank you for shopping with HomeCozify.  We will carefully to pack your items and deliver to your door. Most furniture items will have wooden frame and box as protection. 

Furniture items are delivered to your home by appointing to your preference of choice to subscribe our Setting & Assembly Service - that with unpacking, assemble and setting service for your product. Please note and read the disclaimer of the service. By subscribing it that means you have read it and accept it. 

If your shopping cart with furniture items, an optional "Setting & Assembly Service" will be in the shopping cart for your choice.  You can select how many items need our Setting & Assembly.  If you do not subscribe any of it that means you opt for unpack and install with your arrangement. 

Please note that the disposal of old furniture is not included. Also the installment of electronics such as lights or home appliances is not included due to special licences requirements. 

Upon the items arrived to our HomeCozify local warehouse, our customer service will reach you to arrange the delivery. If you have subscribed the Setting & Assembly service in the order, our CS will also arrange it together with you. This service normally can be arranged 1 working day after the product delivery.  

Furniture Packing Sample:

 

Extra charge for delivery by staircase entrance outside the front door,  this includes both walk-ups and walk-downs.  ( Please note it does not cover the walk-up/down inside the home )

Large_Furniture (Sofa / TV Console / Dinning Table)

5 Steps or more - HKD 100
1/F - HKD 200
2/F - HKD 400
3/F – up: E-mail cs@homecozify.com for a quote

Small_Medium_Furniture (Other than Sofa/TV Console/Dinning Table)

5 Steps or more - HKD 50
1/F - HKD 100
2/F - HKD 200
3/F – up: E-mail cs@homecozify.com for a quote

Assessories

5 Steps or more - Free
1/F - HKD 25
2/F - HKD 50
3/F – up: E-mail cs@homecozify.com for a quote

If your items do not fit into your stair or doorway, our delivery partner will deliver to you outside of the front door. Please note that the choice of walkup service cannot be refund.

Walk-up Services will be listed in your cart for selection. If more than one items in your cart need the walk-up service, please click the Walk-up Service item again to add related. 

The above staircase walk-up/down service is subject to change according to the actual situation.