FAQ
Q: Can I see the furniture in person before making a purchase?
A: We currently do not have a physical showroom, but we provide detailed photos and descriptions of each item on our website. If you have any questions or concerns, our customer service team is available to assist you.
Q: Do you offer any design or decorating services?
A: While we do not offer full design or decorating services. Our websites have provided various interior styles and tips for reference and also will have regular release of new design to inspire your idea.
Q: How do I contact customer service?
A: You can contact our customer service team by email, or live chat. Our hours of operation are Monday through Friday, 9am-6pm HKT.
Q: How do I know if the furniture will fit in my space?
A: We provide the measurements (Length, Width and Height) for each item on our website. It's important to measure your space carefully and compare it to the dimensions of the furniture before making a purchase. Pleae allow ~2-5cm on the production variations for medium to large size furniture items.
Q: What if I have a question about a specific product?
A: If you have a question about a specific product, please contact our customer service team. We will do our best to provide you with detailed information and answer any questions you may have.
Q: How do I know if an item requires assembly?
A: We indicate on the product page whether an item requires assembly. If you have any questions or concerns, please contact our customer service team.
Q: Do you offer any discounts or promotions?
A: Yes, we offer exclusive discount codes for our registered customers. You can sign up for our newsletter to receive promotions update. While we strive to provide a seamless shopping experience and honor valid discount codes, we reserve the right to make final decisions regarding the application and eligibility of the discount codes. This includes but is not limited to verifying the code's validity, enforcing any usage restrictions or limitations, and determining the expiration date of the code.
Q: Do you offer any bulk or trade discounts?
A: Yes, we offer bulk and trade discounts for qualifying orders. You can contact our customer service team for more information.
Q: Can I exchange an item for a different color or style?
A: We currently do not offer exchanges.
Q: Can I track my order?
A : Yes, you can track your order by logging into your account on our website. We will also send you email updates with tracking information as your order ships.
Q: What if I receive an item that doesn't match the description or photos on your website?
A: We strive to provide accurate descriptions and photos of all of our items, but if you receive an item that doesn't match the description or photos on our website, please contact our customer service team immediately. We will work with you to resolve the issue and provide a solution that meets your needs. However, due to nature of manufacturing processes, there may be variations in the product color and details between different production batches, please note the disclamier.
Q: Can I make changes to my order after it has been placed?
A: If you need to make changes to your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that some changes may not be possible if the item has already shipped.
Q: What if I need to cancel my order?
A: If you need to cancel your order, please contact our customer service team by email or whatsapp message as soon as possible within 2 days of your order placed. Details please refer our policy.
Q: How do I know if an item is backordered or out of stock?
A: If an item is backordered or out of stock, it will be indicated on the product page on our website. You can also contact our customer service team for more information.
Q: Do you offer any installation or assembly services?
A: We offer setting & assembly services for an additional fee. You can find more information on our website or by contacting our customer service team.
Q: What if I need to reschedule my delivery?
A: If you need to reschedule your delivery, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that some changes may not be possible if the item has already shipped from our local warehouse.
Q: What if I need to change my shipping address?
A: If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that some changes may not be possible if the item has already shipped.
Q: What if I have a problem with my order or need to report a defect?
A: If you have a problem with your order or need to report a defect, please contact our customer service team as soon as possible. We will work with you to resolve the issue and provide a solution that meets your needs.
Q: What if I need to return an item?
A: If you need to return an item, please contact our customer service team within 7 days of receiving your order. We will provide you with instructions on how to return the item and issue a refund once the item has been received and inspected. Details please refer our policy.
Q: How do I care for and maintain my furniture?
A: We provide care guidelines on our website. It's important to follow these general guidelines to ensure that your furniture lasts for years to come.
Q: What is your shipping rates?
A: We have the standard shipping rates on HK Island, Kowloon and New Territories area. For our customers on South Lantau Island and Discovery Bay, we will need to quote a special delivery rate. This rate depends on your exact location and the volume of your shipment. Please contact our Customer Service for details.
Q: Any extra cost required if my home with staircase entrance?
A: Extra charge is required for delivery by staircase entrance (this includes both walk-ups and walk-downs). Details can refer the Walkup Service.